Customer Retention Officer

Join GriyaNet Indonesia as a Customer Retention Officer and play a pivotal role in enhancing customer satisfaction and loyalty. Based in Malang, Jawa Timur, this contract position offers a dynamic environment where you can leverage your communication skills to maintain and grow our customer base. As a Customer Retention Officer, you'll be at the heart of our customer service team, ensuring that every interaction leaves a lasting positive impression.

Our mission at GriyaNet Indonesia is to provide top-notch internet services that cater to the needs of our diverse customer base. With a growing customer portfolio, we're looking for a dedicated professional to help us retain and satisfy our existing customers. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Monitor customer accounts and usage patterns to identify potential issues or areas for improvement.
• Proactively reach out to customers to address concerns and provide support, using tools like Salesforce and Zendesk.
• Develop and implement retention strategies tailored to individual customer needs.
• Analyze customer feedback and usage data to identify trends and opportunities for enhancement.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated with industry trends and best practices in customer retention.
• Provide regular reports on customer retention metrics and initiatives.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or retention roles.
• Proven track record in customer retention and satisfaction.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software like Salesforce or similar tools.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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