Guest Relations Officer (GRO) - Luxury Property & Hospitality

Join Bali Property Constructions as a Guest Relations Officer (GRO) and play a pivotal role in delivering exceptional service to property owners and high-end clients in the heart of Bali. This position is ideal for a confident, detail-oriented professional who thrives in a fast-paced environment. Based in Ubud, you will be the face of our luxury properties, ensuring every guest feels welcomed and cared for.

As a GRO, you will be responsible for managing all guest interactions, from check-in to check-out, and ensuring their stay is seamless and memorable. You will use tools like Airbnb Host, Booking.com, and Google Workspace to manage reservations and guest communications. This role offers a unique opportunity to work in one of Bali's most prestigious locations, with the chance to grow within a dynamic and supportive team.

If you are passionate about hospitality, have excellent communication skills, and are eager to make a difference in the luxury travel industry, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate records of guest information and stay details using Airbnb Host, Booking.com, and Google Workspace.
• Provide exceptional customer service, anticipating guest needs and exceeding expectations.
• Promote the property and local attractions to enhance the guest experience.
• Participate in team meetings and training sessions to improve service standards.
• Ensure compliance with company policies and local regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality or customer service, preferably in a luxury or high-end property.
• Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Fluency in English and Bahasa Indonesia, with a good understanding of local culture and customs.
• Familiarity with Airbnb Host, Booking.com, and Google Workspace is a plus.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to work independently and as part of a team.
• Valid ID and the ability to pass background checks.

🛠️ Keahlian

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