English Customer Service - Yogyakarta

Ivonesia Data Solutions is looking for an enthusiastic and multilingual English Customer Service Representative to join our team in Yogyakarta. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing excellent customer service to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

We offer a competitive salary and benefits package, including health insurance, performance bonuses, and opportunities for career growth. If you are a friendly, proactive, and customer-focused individual with excellent English communication skills, we would love to hear from you.

Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Handle customer inquiries and provide accurate and timely responses.
• Resolve customer issues and complaints effectively.
• Ensure a high level of customer satisfaction through excellent service.
• Maintain accurate records of customer interactions.
• Stay up-to-date with company policies and procedures.
• Provide feedback and suggestions for improving customer service processes.
• Work collaboratively with team members to achieve service goals.
• Adhere to company policies and maintain a professional demeanor.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Proven experience as an English Customer Service Representative or similar role.
• Excellent written and verbal English communication skills.
• Strong problem-solving and customer service skills.
• Ability to work well under pressure and meet tight deadlines.
• Good computer skills, including proficiency in email and customer service software.
• Bachelor's degree in a related field (preferred but not required).
• Friendly, proactive, and customer-focused attitude.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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