Customer Service Center Intern (CS Tasikmalaya)

Join IFG Life as a Customer Service Center Intern in Tasikmalaya and gain hands-on experience in handling customer inquiries and resolving complaints. This internship offers a unique opportunity to develop your communication skills, problem-solving abilities, and customer service expertise. As a member of our Customer Service Center team, you will be at the forefront of assisting our clients, ensuring their needs are met with the highest level of care and professionalism.

At IFG Life, we are committed to providing exceptional customer service and building strong relationships with our clients. Our Customer Service Center plays a crucial role in delivering this promise. By joining us, you will have the chance to work in a dynamic and supportive environment, where your contributions will directly impact our clients' satisfaction and our company's success.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Document all customer interactions and maintain accurate records.
• Assist in training new hires and maintaining high service standards.
• Collaborate with cross-functional teams to ensure smooth and efficient customer service.
• Participate in quality assurance activities to improve service delivery.
• Stay updated with company policies and procedures related to customer service.
• Contribute to team meetings and brainstorming sessions to enhance service quality.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Communication, or related fields.
• Strong communication and interpersonal skills.
• Basic knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Willingness to learn and adapt to new technologies and systems.
• Proactive and detail-oriented with a customer-centric approach.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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