Digital Customer Support Specialist (Bisaya/Cebuano Speaker) - Remote from Bali

Join Asian Technology Solutions as a Digital Customer Support Specialist and provide exceptional service to our diverse client base. We are seeking fluent Bisaya/Cebuano speakers to bridge communication gaps and deliver personalized support in a remote setting from Bali. Our team is dedicated to enhancing customer satisfaction through efficient and empathetic service.

In this role, you will handle incoming customer inquiries, resolve issues, and ensure a seamless experience for our clients. You will work with a variety of tools including Zendesk, Slack, and Google Workspace, and collaborate with cross-functional teams to drive customer success. This is a great opportunity to grow your career in customer support while making a meaningful impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

• Provide top-notch customer support via email, chat, and phone, ensuring high satisfaction ratings.
• Resolve customer issues promptly and accurately, using your fluency in Bisaya/Cebuano to bridge communication gaps.
• Utilize Zendesk to track and manage customer inquiries efficiently.
• Collaborate with the sales and product teams to ensure customers receive timely and accurate information.
• Participate in team meetings and contribute to the continuous improvement of our support processes.
• Stay updated with industry trends and best practices in customer support.
• Maintain a high level of confidentiality and professionalism in all interactions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Fluent in Bisaya/Cebuano, both written and spoken.
• Proven experience in customer support, preferably in a remote or digital environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using Zendesk, Slack, and Google Workspace.
• Ability to work independently and as part of a team.
• High attention to detail and a commitment to delivering exceptional service.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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